2-4 Day US Shipping                          100% Vegan, Wildcrafted, Soy Free, Gluten Free, No GMO’s, No Sugars, No Preservatives, No Chemicals                          Free Shipping For Orders Over $50                          2-4 Day US Shipping                          100% Vegan, Wildcrafted, Soy Free, Gluten Free, No GMO’s, No Sugars, No Preservatives, No Chemicals                          Free Shipping For Orders Over $50

We Have The Keys To Natural Healing

Faq.

Frequently Asked Questions

ORDERS

After placing an order, you will receive a confirmation email at the email address provided during checkout. Kindly verify that your email address is complete and accurate. If it is, check your spam folder in case the confirmation email was directed there. If you have not received the confirmation email and your email address is accurate and not in your spam folder, please contact us at support@kei2naturalhealth.com, and we will gladly resend it to you.

In an effort to maintain transparency and understanding, we have a detailed breakdown of how we process and ship our products. You can review our shipping expectations page by clicking on the link provided below.

To cancel your order, please ensure that it is canceled before it is shipped. Please reach out to support@kei2naturalhealth.com or give us a call at (832)571-4862

Unfortunately, we cannot cancel an order that has already been shipped since it would have already left our warehouse. If you wish to receive a refund, please contact us at support@kei2naturalhealth.com to obtain a return label.Your item must be unopened and in the same condition that you received it. Once we receive the returned item at our warehouse, we will initiate the refund process accordingly.  Please note that only unopened dry products are eligible for returns.Kei 2 Natural Health operates under a 48-hour window policy. Which means you have up to 48 hours after receiving your item to request a refund. Due to their perishable nature, our sea moss gels cannot be returned. It is important to keep in mind that shipping costs are non-refundable.

If your order has been returned to us by the shipping carrierr and you would like us to reship your order you will be responsible to pay the shipping costs to have your package re-shipped. If you would like a refund for the returned items, the shipping costs are non-refundable. NOTE: This applies to dry products only. Kei 2 Natural Health 2 Natural Health does NOT offer the option to re-ship Sea Moss Gel products due to their perishable nature.

SHIPPING & TRACKING

Unfortunately, once our packages ship we have no way of adjusting the delivery address. You can attempt to reach out to the shipping carrier to have them update the address. Customers are responsible for ensuring that the accurate and complete shipping address is provided at checkout. If the provided shipping address is undeliverable or incomplete the package will be returned to us and you will be responsible to pay the shipping costs to have your package re-shipped. If you would like a refund for the returned items, the shipping costs are non-refundable. NOTE: This applies to dry products only. Kei 2 Natural Health does NOT offer refunds, returns or exchanges for Sea Moss Gel products due to their perishable nature. If the provided shipping address is incorrect and your package is delivered to the wrong address Kei 2 Natural Health will not be responsible for providing a refund or a replacement order, please be sure to double check your shipping address before proceeding to checkout.

If you have protected your order with insurance, we will handle filing the claim on your behalf.

To ensure successful resolution of your issue, kindly ensure that you follow the steps below.

  1. Take photos: Take pictures of the damaged package and the damaged items inside. This will be useful for evidence needed to file your claim.
  2. Send an email to support@kei2naturalhealth.com and include your name, order number, pictures of the received product, and any other relevant details.
  3. Allow us to process your claim.

We try our best to ship products within our standard 3-8 business day processing time. However, during high volume holidays like Labor Day, Black Friday, Cyber Monday, Christmas etc. Please expect slightly extended processing times as we strive to always provide customers with fresh, high quality products.

Unfortunately, currently no we do not ship internationally at the time. We only ship within the United States. We are working diligently to provide our amazing product to the rest of the world

Yes! We offer free shipping for all orders that surpass a subtotal of $50, AFTER all discounts have been applied. If you were incorrectly charged for shipping, please reach out to our customer support team, and we will promptly refund the shipping fee.

Our dry products can be shipped to PO box destinations. Please take note that if you are purchasing sea moss gel, it is essential to provide a physical shipping address during checkout to avoid any shipping delays. UPS does not support delivery to P.O. Box destinations, so kindly refrain from using such addresses.

Yes! You can have gel products shipped to UPS access point locations. It's important to remember that gel products are perishable and should be refrigerated upon delivery. If you opt for package delivery to an access point, please be aware that Kei 2 Natural Health cannot be held responsible if your package spoils due to extended time without refrigeration. UPS access points will keep your package for a maximum of 5 business days. If your order isn't claimed within this period, it will be sent back.

Once you order ships you will receive an email with tracking information. If you do not receive this email please reach out to us at support@kei2naturalhealth.com

DAMAGES & INCORRECT ORDERS

If you have protected your order with insurance, we will handle filing the claim on your behalf.

To ensure successful resolution of your issue, kindly ensure that you follow the steps below.

  1. Take photos: Take pictures of the damaged package and the damaged items inside. This will be useful for evidence needed to file your claim.
  2. Send an email to support@kei2naturalhealth.com and include your name, order number, pictures of the received product, and any other relevant details.
  3. Allow us to process your claim.

If your order is incorrect please contact our customer support team to report the issue and initiate a resolution. You can reach out to us via email, phone, or live chat. To enable us to promptly address your questions or concerns, please ensure that you leave a detailed message with your order number and any relevant photos (if applicable). We will do our best to resolve the issue as quickly as possible. Please be aware that Kei 2 Natural Health operates under a 48-hour window policy. Customers have up to 48 hours after the package has been marked as delivered to report any issues or concerns with their order.

CLAIMS

You can file a claim directly with the
shipping carrier using the links provided below. Please be aware that at Kei 2 Natural Health, it is our standard protocol to file a claim with UPS Or USPS for ALL damaged orders or orders that have been marked as delivered and not received.

CONTACT US

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Feel the benefits of this wonderful super food when you try our products.

(832)571-4862

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Contact Info

Office Address

1918 HIGHCREST, MISSOURI CITY, TX, 77489, USA

Email Address

SUPPORT@KEI2NATURALHEALTH.COM

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