2-4 Day US Shipping                          100% Vegan, Wildcrafted, Soy Free, Gluten Free, No GMO’s, No Sugars, No Preservatives, No Chemicals                          Free Shipping For Orders Over $50                          2-4 Day US Shipping                          100% Vegan, Wildcrafted, Soy Free, Gluten Free, No GMO’s, No Sugars, No Preservatives, No Chemicals                          Free Shipping For Orders Over $50

Kei 2 Natural Health: Sea Moss & Holistic Healing Shop

Discover premium Sea Moss & Holistic Healing Products. Shop Sea Moss, herbal teas, and herbal supplements for natural healing.

Kei 2 Natural Health Frequently Asked Questions

Welcome to the Kei 2 Natural Health FAQ

At Kei 2 Natural Health, we believe that communication is key to building trust. That’s why we’ve created this comprehensive FAQ page—to answer the most common questions from our community. Whether you’re placing your first order or you’re a returning customer, this guide will help you understand what to expect every step of the way.

Why This FAQ Page Matters

We understand that navigating online orders can be stressful. That’s exactly why this page exists: to provide clarity, reduce confusion, and give you confidence while shopping. From ordering to shipping and returns, we’ve got you covered.

How to Use This Page

To make your experience easier, we’ve organized answers into categories such as Orders, Shipping & Tracking, Damaged or Incorrect Items, and Claims. Simply click the dropdown under each question to reveal more details.

 

African American businessperson in a suit pointing at a glowing digital Kei 2 Natural Health FAQ icon surrounded by connected user icons, symbolizing customer support and frequently asked questions

ORDERS

After placing your order, you should receive a confirmation email. If you don’t see it, please check your spam folder. Still no email? Contact us at support@kei2naturalhealth.com and we’ll resend it.
Kei 2 Natural Health FAQ

We believe in keeping you informed. That’s why we break down the entire process for you on our shipping expectations page. From order to delivery, we outline what to expect.

To cancel, contact us immediately a support@kei2naturalhealth.com or (832)571-4862  before it ships. Once shipped, cancellations are no longer possible. Unopened dry products are refundable within 48 hours. Due to the nature of our sea moss products, they cannot be returned.

If your order is returned due to a shipping error, you'll be responsible for the reshipment cost. Refunds for returned items only apply to unopened dry goods.

SHIPPING & TRACKING

Once your order ships, we can’t update the address. If it’s returned, you’ll be responsible for reshipping fees. Refunds are only available for dry products.

If you have protected your order with insurance, we will handle filing the claim on your behalf.

To ensure successful resolution of your issue, kindly ensure that you follow the steps below.

  1. Take photos: Take pictures of the damaged package and the damaged items inside. This will be useful for evidence needed to file your claim.
  2. Send an email to support@kei2naturalhealth.com and include your name, order number, pictures of the received product, and any other relevant details.
  3. Allow us to process your claim.

During holidays, please allow extra processing time. We always aim to ship within 3–8 business days, but high volume may cause slight delays.

Currently, we only ship within the U.S. We’re working on expanding to international customers soon!

Yes! We offer free shipping for orders over $50 after discounts. Contact us if you were incorrectly charged.

Only dry products can be shipped to PO boxes. Sea moss products require a physical address to avoid shipping delays.

Yes, but keep in mind that gel products are perishable and must be picked up within 5 business days to avoid spoilage.

Once shipped, you’ll get an email with tracking info. Didn’t receive it? Email  support@kei2naturalhealth.com

DAMAGES & INCORRECT ORDERS

  1. Take clear photos of the packaging and product.
  2. Email us at support@kei2naturalhealth.com with your order number and photos.
  3. We’ll take it from there.

Let us know within 48 hours via email, phone, or live chat. Include your order number and a clear description of the issue.

CLAIMS

If your order was marked delivered but never received, file a claim directly with UPS or USPS using the appropriate link. This is our standard protocol for lost or damaged orders.

CONTACT US

If you’re interested in learning more about the benefits of herbal wellness and how it supports your health journey, check out this helpful article from the National Center for Complementary and Integrative Health (NCCIH) HERE

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Get in Touch

Feel the benefits of this wonderful super food when you try our products.

(832)571-4862

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Contact Info

Office Address

1918 HIGHCREST, MISSOURI CITY, TX, 77489, USA

Email Address

SUPPORT@KEI2NATURALHEALTH.COM

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