Thank you for visiting and shopping with us at Kei 2 Natural Health The Following are the terms and conditions that constitute our Processing & Shipping Policy.

Orders are Shipped with United Parcel Service (UPS) or United States Postal Service (USPS).

Process for Gels

Kei 2 Natural Health takes orders from Monday through Sunday , 24 Hours a day, 365 days a year. Sea Moss Gel ships on Mondays and Tuesdays. Gels are made nearest to the day of shipping, for high quality product and proper mineral retention.  Shipping then takes 2-4 business days to reach customers destination. 
Once your order is shipped you would receive your UPS or USPS Tracking number. 

Process for Herbal Capsules

Kei 2 Natural Health takes orders from Monday to Sunday 24 Hours a day 365 days a year.
Herbal Capsules are shipped on Monday – Friday.
Due to Covid 19 changes Priority Mails has changed the 1-3 Shipping days to 2-4 shipping days depending on where you reside. Customers will receive their order in 3-5 business days after it’s shipped.
Once your order is shipped you will receive your UPS or USPS Tracking number.

Shipping Costs & Delivery Time 

Flat rate shipping fee for all products are $8.

After processed shipping will take 2-3 business day

FREE SHIPPING for all orders over $50

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
We do not ship packages on Saturday’s or the following US holidays:
• New Year’s Day
• President’s Day
• Memorial Day
• 4th of July
• Labor Day
• Thanksgiving
• Christmas

Shipment confirmation & Order tracking 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Kei 2 Natural Health is not liable for any products damaged or lost during shipping. Our high standard packaging of orders and proper labeling of package(s) as ‘fragile’ informs the carriers to handle with care. If you received your order damaged, please contact us via email at kei2naturalhealth@outlook.com with proof of damage so we may file a claim with the shipment carrier.

Refund Policy

All sales are final.

Refunds only apply toward damaged or incorrect products.

If there have been a mixed up in orders, contact us and we will rectify the issue.

FDA DISCLAIMER

FOOD AND DRUG ADMINISTRATION STATEMENT

The statements made within this website have not been evaluated by the U.S. Food and Drug Administration. These statements and the products of this company are not intended to diagnose, treat, cure or prevent any disease.

LEGAL DISCLAIMER

Please consult your physician before implementing any new diet, exercise and dietary supplement programs, especially if you have preexisting medical conditions or are taking prescribed medications. The statements made on this website are for educational purposes only and are not meant to replace the advice of your physician or healthcare provider.

CANCELING ORDERS 

In the event should a customer decide to cancel their order that isn’t shipped out, we charge a restocking fee of $10 on that order.

RETURNS

All items received broken from us has to be returned to UPS or USPS and a complaint must be filed. 
Customers are to examine their products in the box first & then file complaint if found broken. 
Customers are not to send any orders back to us & must contact us via email to notify us of this issue.

INPUT OF INCORRECT ADDRESS

Customers that input incorrect addresses in their order that was shipped would need to pay additional shipping charges for us to reship order. 

Please ensure that your address is correct at all times.